E.ON Sweden (E.ON Sverige) is part of the international E.ON Group—one of Europe’s largest energy companies. Headquartered in Malmö, E.ON Sweden provides sustainable energy solutions across electricity, heating, and energy infrastructure.
With a strong commitment to innovation and the green transition, E.ON Sweden plays a vital role in developing smart, reliable, and environmentally friendly energy systems across the country.
E.ON Sweden has worked with ENIT for several years to support and evolve its customer communication management (CCM). When the decision was made to transition from OpenText Exstream to
Quadient Inspire Flex, ENIT was the natural partner of choice.
The migration project was carried out in close collaboration with Quadient, with a clear objective: a 1:1 migration of E.ON’s existing communication setup to Inspire Flex—without disrupting customer journeys or established output channels.
The scope of the project involved converting several hundred templates and message types from OpenText Exstream Content Author to Quadient Inspire Interactive. Today, all of E.ON Sweden’s customer communications are supported through interactive templates built in Inspire.
Beyond the technical migration, ENIT helped modernize E.ON Sweden’s CCM platform and related processes:
- Cloud transformation: The solution was moved from on-premise servers to E.ON’s own secure cloud infrastructure.
- Empowered business users: Business developers received training to independently manage and update content in Inspire Interactive.
- Real-time monitoring: Splunk dashboards were introduced to monitor the full document and message creation flow.
- Efficient deployments: Git is now used to manage release packages (Change Sets), with Inspire Scaler enabling smooth deployments across environments.
- Quality assurance: The ENIT TestFramework runs daily regression tests across PDF, HTML, and SMS output formats, ensuring consistent and accurate communication.
