The Next Generation of Customer Communications Management Software to Maximize Omnichannel Experiences. The SmartCOMM customer communications management (CCM) solution helps enterprises deliver personalized, interactive communications via customers' preferred channels—and at tremendous scale. Designed for the business user, SmartCOMM helps to simplify and standardize work processes leading to improved internal efficiency and ROI.
How SmartCOMM Benefits Organizations?
How SmartCOMM Benefits Organizations SmartCOMM helps enterprise organizations centrally manage their critical business and customer communications processes. This customer communications management solution provides a wealth of realized benefits, including:
• Deliver personalized communications
• Scale to add new channels
• Engage customers on their terms
• Manage complexity and compliance
Key SmartCOMM capabilities
Transform communications into conversations
Turn static, one-way communications into engaging, two-way customer conversations, significantly enhancing the customer experience.
Maintain security and compliance even in the most regulated industries
Industry-leading security credentials and easy to update authoring controls help to maintain compliance standards, even as the landscape continually shifts and evolves.
Maintain brand consistency and relevance
Increase customer satisfaction with communications that are highly personal, on-brand and contextually relevant, delivered to the channels preferred by your customers.
Batch, on-demand, and interactive use cases
Meet on-demand communications and interactive scenarios while also managing your large batch customer communications use cases– all from a single customer communications management solution.
Consolidate legacy communication applications
Retire legacy communications systems and centralize on a single, enterprise-wide cloud solution to reduce cost of ownership and ongoing maintenance costs.
Deployment flexibility to meet your organization’s needs
Manage your enterprise deployment across pure cloud and hybrid cloud options to fit your organizational cloud strategy and compliance maintenance.
Grant business-user control
Give your communications designers, SMEs, and front-line employees the tools they need to update templates and content to improve agility, personalization, and time-to-market – freeing IT resources to provide strategic value elsewhere.
Optimize content for maximum impact
Our Content Intelligence capabilities allow you to optimize the readability, tone, and sentiment within your communications, enabling you to focus on what you are striving for – truly engaging with your customers.
If you’re looking for a recognized leader to propel your Customer Communications Management Strategy, then look no further. You’re in safe hands with Smart Communications. Recognized as the market leading solution by analysts globally, you can deliver outstanding customer experiences and differentiate your customer conversations.
We have assisted clients in developing and digitizing their customer communication by providing consulting services and tailored solutions within SmartCOMM.
ENIT took full responsibility for the operation and maintenance of Fitesa's StreamServe solution for labels and production documents. Secure application operation for 13 high-performance factories with monitoring, optimization, and guidance for development projects.
ENIT's document archive TDS provided 14,000 employees globally with access to search, process, and distribute 30 million documents efficiently and securely. Documents from IFS, Jeeves, SAP, and StreamServe Exstream are archived daily
With the help of StreamServe and ENIT's expertise, the construction company increased business benefits through automated processes and optimized resource utilization.
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We assist clients in developing and digitizing their customer communication solutions by providing consulting services and tailored solutions within OpenText Exstream, Quadient Inspire and SmartCOMM.
