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ENIT CCM Consultancy

Quadient, OpenText and SMART Communications expertise, proven across hundreds of Nordic CCM projects — available now, from a single specialist to a complete delivery team.

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The right expertise, at the right time

Successful CCM projects depend on the right expertise at the right time. ENIT offers specialist CCM consultants across the full delivery lifecycle — from initial architecture and platform selection through template development, integration, and ongoing operations. Our consultants bring deep platform knowledge across Quadient, OpenText and SMART Communications, combined with hands-on experience from hundreds of Nordic CCM engagements.

Consultant profiles we offer

Engage a single specialist to complement your team, or a complete delivery capability.

CCM Solution Architect

Bridges business requirements and technical delivery. An ENIT Solution Architect assesses your current document landscape, designs the target CCM architecture, and defines migration strategy — ensuring the right platform decisions are made from the outset.

CCM Template Developer

The specialist who builds your communications. Our Template Developers combine platform-specific scripting with layout expertise and multi-channel awareness, delivering templates that are performant, maintainable, and on-brand.

CCM Integration Specialist

Connects your CCM platform to the wider IT landscape. From ERP and CRM systems to digital delivery channels such as Kivra, e-archive, and e-mail, our Integration Specialists handle data transformation, API connectivity, and job orchestration.

CCM Platform Administrator

Manages the operational health of your CCM environment. Installation, upgrades, performance tuning, and environment management — handled by consultants who know the platform from the inside.

CCM Quality & Test Specialist

Ensures your document output is correct, consistent, and regression-tested. Leveraging ENIT's proprietary test framework, our Test Specialists build structured test libraries and automate output comparison across data sets, channels, and locales.

CCM Business Analyst

Translates business requirements into clear, actionable specifications. Our Business Analysts document current-state document inventories, gather stakeholder requirements, and map data sources — reducing rework and keeping delivery on track.

CCM Project Manager

Leads CCM delivery from scoping through go-live. An ENIT Project Manager understands the specific stakeholder dynamics of CCM projects — aligning IT, business, legal, and brand across the full engagement.

Ready to help

We currently have consultant capacity available and can engage on new projects in the near term. Whether you need a single specialist to complement your existing team or a complete delivery capability, we are ready to discuss how ENIT can support your CCM agenda.

Contact us to discuss your requirements →

Market leading consultants within
Customer Communication.

years CCM experience

offices

countries with customers

+

years as ENIT
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About ENIT

We assist clients in developing and digitizing their customer communication solutions by providing consulting services and tailored solutions within OpenText Exstream, Quadient Inspire and SmartCOMM.

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