Customer Survey 2026 – Our Customers Have Spoken – and the Results Are In

Every year, we ask our customers for feedback on how we’re doing. It helps us understand what’s working well, where we can improve, and what matters most to the people we work with every day.

The Numbers

This year, 85% of respondents said they are Very or Somewhat Satisfied with ENIT’s services. Our Net Promoter Score was approximately 68, with half of all respondents rating us 9 or 10 out of 10.

We’re pleased with the results. But more importantly, they reflect the relationships we’ve built with our customers, the projects we’ve worked on together, and the trust they’ve placed in us over time.

The Words Our Customers Chose

We also asked customers to describe ENIT in their own words. The most common responses were:

• Reliable – mentioned by 65% of respondents
• Useful
• High quality
• Good value for money
• Unique

One word stood out more than any other: Reliable.

It’s probably not the word most marketing departments hope will top a survey. But for us, it’s hard to think of a better one.

Our customers rely on business-critical systems, complex processes, and specialist expertise. Knowing they see us as someone they can depend on is something we value highly.

The People

Something we were especially pleased to see in the survey was the recognition given to individual consultants. Several customers specifically mentioned members of our team as a reason for their positive experience.

Those comments are always appreciated — especially by the people receiving them.

More importantly, they reflect something we see every day: successful projects are built on knowledge, trust, and people who genuinely care about doing a good job.

Looking Ahead

No survey tells the whole story, but it does tell us what’s important to the people we work with.

To everyone who took the time to respond: thank you! We appreciate the feedback, the trust, and the honest input. We’ll put it to good use.

We assist clients in developing and digitizing their customer communication solutions by providing consulting services and tailored solutions within OpenText Exstream, Quadient Inspire and SmartCOMM.