Improve customer communication
OpenText Exstream & StreamServe
What is OpenText Exstream & StreamServe?
OpenText Exstream, formerly known as StreamServe, is a platform that automates and streamlines document-related business processes and enables the future of communication, namely Customer Communications Management (CCM). Also called omnichannel-personalized communication.
Omnichannel communication for stronger customer relationships
The word “omni” in omnichannel comes from Latin and means “everywhere.” Omnichannel aims to create the best possible customer and user experience across all communication channels. This is done by data, such as user behavior, interests, purchase history, and preferences, setting the strategy for how best to communicate with the customer.
Why use OpenText Exstream?
OpenText Exstream is the market-leading CCM platform.
With Exstream as a basis, you can take control of customer communication, optimize business value, strengthen customer experiences and create the conditions for internal and external communication to take place in a simple and automated way.
You can also improve customer loyalty and create engaging, personalized experiences that deliver better, more long-lasting results related to customer lifetime value (CLV).
Streamline all your company's document flows
Improve the customer experience with personalized communication
Take control of customer communication
Tailor customer communication
Examples of tailored OpenText Exstream solutions ENIT has delivered
Exempel på framgångsrika case där vi med konsulttjänster och skräddarsydda lösningar inom OpenText CCM, StreamServe & Exstream hjälpt kunder att utveckla och digitalisera sin kundkommunikation samt förbättra kundupplevelsen.
Our customer SSAB, is the Nordic region’s largest manufacturer of commercial steel and is a global group with extensive document management.
Therefore, we were tasked with making nearly 30 million documents searchable and accessible to more than 14,000 employees in a user-friendly web interface, where every employee can easily do their document searches.
When the StreamServe installation was to be retired at our customer Fitesa, we took overall responsibility.
This with help from our proprietary service for operation and maintenance: Managed Services. It is a service that helps the customer on an ongoing basis with development projects, maintenance, and troubleshooting in case of any problems.
StreamServe – a success story starting in Sweden
The software company StreamServe was founded in Sweden in 1995 when Per Einarsson and five friends built a document exchange that could move data from one type of document to another. This is after identifying the problem of customizing customer documents in the resource planning for larger enterprises (ERP).
At this time, when the main communication channels were mail and fax machines, it was a user’s dream to try to change the data in existing templates and adapt to the needs or requirements of customers.
StreamServe became a success story thanks to, among other things, close partnerships with ERP providers such as Intentia, Baan, and SAP that enabled StreamServe to scale and grow internationally.
Part of OpenText
StreamServe as a product has different names depending on how it is used:
Installation, development and maintenance of OpenText Exstream
ENIT is a certified partner for OpenText and market-leading consultants in OpenText CCM solutions. We provide licenses, upgrades and trainings in OpenText Exstream/Streamserve and CCM solutions.